Security Team Manager

Position: SecurityManagerType: Full-Time / PermanentBonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Security Manager! Step into a role where you ’ ll make a real impact on helping us create a safe, secure and welcoming environment for our guests.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• – Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
• – Valid SIA Door Supervisors (DS) License.
• – Strong leadership and communication skills.
• – Ability to work in a fast-paced environment while maintaining attention to detail.
• – Exceptional customer service and problem-solving abilities.
• – Knowledge of security protocols, procedures and health and safety regulations
• – Strong organisational and multitasking skills.
• – Experience in budgeting and financial management .
• – Flexibility to work evenings, weekends, and holidays.

What We Offer

• – An inclusive, supportive work environment.
• – Comprehensive training and ongoing support.
• – Career development opportunities, including fully funded qualifications.
• – Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

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