Store Experience Leader: Elevate Customer Service

Company: Sainsbury's Limited
Apply for the Store Experience Leader: Elevate Customer Service
Location: Sutton Coldfield
Job Description:

Sainsbury’s is seeking a Lead Customer Experience Manager at North Cheam Store near Sutton. You will lead a team of managers to deliver outstanding customer service across checkout, petrol and back-of-house operations.

You’ll plan for trading activity, coach managers, and own store performance in the absence of a store manager. Strong leadership, data-driven decision making and KPI improvement are key. This is a permanent, full-time role with competitive pay and the store benefits package.

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Posted: October 3rd, 2026