Maintenance Manager

Role Overview:

Manage the day-to-day operations of the Maintenance department, including management of 3rd-party contractors and preventative maintenance plans.

Ensure all repairs, project work, and preventative maintenance are carried out efficiently, to the highest standards, and within the agreed budget. Maintain a standard commensurate with the Tylney Hall Hotel brand. This is a ‘hands-on role’ and must ensure superlative customer service across all areas of the operation. The role requires strong organisation, leadership, and communication skills.

Key Responsibilities:

• To deliver a comprehensive, planned maintenance management service covering all guest bedrooms, public areas, conference/function rooms, the Health Club, the external Estate, and Staff accommodation.
• To oversee the operation of the Maintenance Department and instruct the Maintenance team on a day-to-day basis, identifying priorities and responding to instructions from Senior Management.
• To manage, in conjunction with the General Manager, all hotel refurbishment projects, ensuring a professional approach to all projects whether completed in-house or by a Contractor.
• To implement a training and succession planning strategy to develop the team.
• To increase productivity and labour efficiency.
• To oversee Health & Safety for the department plus the wider Hotel in conjunction with the General Manager and Deputy Manager.
• To manage 3rd party contractors, including but not limited to boiler and water plant, pool plant, pest control, kitchen equipment, drainage, sewage, and general equipment.
• To manage specific projects associated with all building and estate maintenance. i.e. roof works, road works, building works.
• To ensure all equipment is in working order and liaise with the Heads of Department to ensure any issues are dealt with promptly.
• Support the structure of taking responsibility for all maintenance requirements concerning staff accommodation, ensuring that all team members consistently display a visible concern for staff welfare.
• To implement Operational Service Standard Of Performance (OSSOP’s).

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

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