Remote Customer Resolutions Lead (Compliance)

Everyday Loans Group is seeking a Customer Resolutions Manager to support the Senior Customer Resolutions Manager and Head of Compliance in handling Evlo complaints in line with FCA rules. This remote role includes visits to branches and regular team meetings to ensure timely, accurate responses.

You will oversee the complaints process, maintain the Evlo database, and act as a key intake contact for new complaints.

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