Service Support Manager

ROLE: Service Support ManagerHOURS: 40hrs per week | Mon – FriLOCATION: Reading

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for an organised and proactive Support Manager to deliver excellent service standards across our Cleaning & Environmental Services contracts, ensuring SLA requirements, cleaning specifications and compliance procedures are consistently met.

Role Responsibilities

• Build and maintain strong working relationships with contract clients, providing a professional and responsive service.
• Visit multiple sites to complete audit inspections and monitor performance against SLAs and agreed cleaning specifications.
• Manage day-to-day employee performance and ensure all Health & Safety requirements are followed.
• Oversee service delivery across multiple contracts in line with company policies and procedures.
• Ensure full compliance with HR, QHSE, Right to Work, vetting and wider compliance requirements.
• Strong people management experience, with the ability to support and manage employees across multiple locations.
• Confident communication and proven customer or client service experience.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Good IT literacy, particularly across Microsoft Office applications.
• A full, clean UK driving licence is essential, with a company car provided; an IOSH Health & Safety qualification is desirable.

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