This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.
The main responsibilities for the role are:
Support the e-commerce team with product launches, insuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
Support with weekly and monthly trade reporting.
Operate CMS tools including, Shopify and connected apps.
Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
Communicate effectively and efficiently with couriers to resolve any issues.
Provide help to E-Com Operations when required.
The ideal candidate profile:
Previous experience or working knowledge of Shopify and e-commerce platforms.
Previous customer service experience in fashion industry, in store or online.
Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
Well-organised and efficient with good time-management and prioritisation.
A self-starter and motivated person, who can demonstrate initiative and can work independently when needed.
A team player who likes to work in a very dynamic and international environment.
Right to work in the UK.
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