Restaurant Manager
Italian Restaurant – Fiorenza Restaurant, London
Overview
We are seeking a highly experienced and commercially minded Restaurant Manager to lead the operations of our premium Italian restaurant located in the Southwark area. This role requires a confident leader with a proven track record in delivering exceptional service standards, managing high-performing teams, and driving operational excellence. The successful candidate will have a minimum of 5 years’ experience in restaurant management, strong systems knowledge (including Toast POS), and a deep understanding of high-end hospitality standards. This is a full-time, permanent position, requiring full flexibility.
Key Responsibilities
- Lead and oversee all front-of-house and operational activities, ensuring seamless day-to-day service.
- Set, maintain, and continuously improve high-end service standards across the restaurant.
- Recruit all necessary staff for the restaurant, including workforce planning, interviewing, and onboarding.
- Train, develop, and retain staff, with a strong focus on upselling techniques, product knowledge, and revenue generation.
- Ensure the team delivers confident, consistent upselling while maintaining a premium guest experience.
- Plan, coordinate, and manage private events, group bookings, and special functions, ensuring smooth execution from enquiry to delivery.
- Design and manage staff rotas in line with business needs and labour cost targets.
- Conduct regular performance reviews and implement training and development plans.
- Manage ordering, supplier relationships, stock control, and inventory audits.
- Ensure accurate use of the Toast POS system, including reporting, cash control, and compliance.
- Monitor KPIs, sales performance, and operational costs, implementing strategies to maximise profitability.
- Handle customer feedback and complaints with discretion and professionalism.
- Ensure full compliance with UK health & safety, food hygiene, licensing, and employment regulations.
- Work closely with the kitchen management team to ensure quality, consistency, and efficient service delivery.
- Maintain a strong floor presence during service, leading by example.
Requirements
- Minimum 5 years’ experience as a Restaurant Manager or General Manager in a quality or high-end restaurant.
- Proven experience in recruiting, training, and leading hospitality teams.
- Demonstrated success in training staff on upselling and increasing average spend per cover.
- Experience in planning and managing restaurant events and group bookings.
- Strong operational, financial, and organisational skills.
- Excellent knowledge of service standards, food safety, and compliance requirements.
- Hands-on experience with Toast POS (essential).
- Experience with stock management, ordering systems, and supplier negotiation.
- Ability to analyse reports and make data-driven decisions.
- Strong leadership and people-management skills with a coaching mindset.
- Excellent communication, organisational, and problem-solving abilities.
- Fully flexible availability, including evenings, weekends, and public holidays.
- Eligibility to work in the UK.
Salary & Benefits
- Salary: £35,000 – £50,000 per annum, depending on experience and qualifications.
- Job Type: Full-time, Permanent.
- Location: In person – Southwark, London.
- Benefits:.
- Flexitime.
- Career progression within a growing hospitality business.
Experience: RequiredLanguages: Italian – AdvancedEmployment: Full-timeSalary: £35,000 – £50,000 yearlyStarting time: Immediate start!
About KTT LTD:
Hospitality provider
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