Business Analyst – Energy & Utilities

We are looking for a Business Analyst who can work independently on initiatives within the Energy, Water & Utilities sector. The role involves leading requirements activities, engaging directly with stakeholders, and supporting delivery across digital, operational, asset, customer, environmental and regulatory transformation programmes.

You will play a key role in translating business needs into clear, actionable requirements across customer, asset, market, and enterprise platforms.

Key Responsibilities

1. Business Analysis & Requirements

• Lead end to end requirements gathering across business and technology teams.
• Produce detailed business requirements, functional specifications, user stories, and acceptance criteria.
• Perform gap analysis across current state and future state processes.

2. Process Mapping & Optimisation

• Map and analyse Energy, Water and Utilities processes, including customer onboarding, meter-to-cash, billing, leakage management, clean-water distribution, wastewater treatment, sewerage and storm-overflow management, outage and incident response, developer services, field operations, asset maintenance and capital delivery.
• Identify process inefficiencies, control gaps, and regulatory risks.
• Support design of future state processes aligned to transformation goals.

3. Energy, Water & Utilities Domain Expertise

• Apply knowledge of UK energy, water and wastewater operating models, including retail and wholesale operations, network management, asset-intensive delivery, customer services and environmental obligations.
• Support compliance with relevant regulatory frameworks, market rules and data standards, including Ofwat price controls, PR24/AMP8 delivery commitments, Outcome Delivery Incentives, Annual Performance Reporting and regulatory assurance.
• Analyse water-sector performance areas such as leakage, per-capita consumption, supply interruptions, sewer flooding, pollution incidents, water quality, smart metering, C-MeX/D-MeX and asset resilience.
• Work with operational and engineering stakeholders across clean water, wastewater, catchment management, treatment, networks, field services and capital programmes.
• Translate regulatory and environmental commitments into traceable business requirements, process controls, data needs, reporting rules and test scenarios.

4. Data, Systems & Delivery

• Work with data teams on reporting, MI, and operational insights.
• Collaborate with product, engineering, and vendor teams on system changes.
• Support data analysis and reporting across asset, customer, meter, telemetry, work-order, environmental and regulatory datasets.
• Collaborate on changes involving billing and CRM, enterprise asset management, GIS, mobile workforce management, SCADA/telemetry, laboratory, regulatory reporting and programme-management platforms.
• Help define data-quality and governance requirements for asset hierarchies, meter records, customer data, work orders and regulatory evidence.
• Support UAT planning, execution, and defect triage.

5. Stakeholder Management

• Facilitate workshops and working sessions with business SMEs and leadership.
• Act as a bridge between business users and technical teams.
• Provide clear status updates, risks, and recommendations.

Required Skills & Experience

Essential

• 3–7 years’ Business Analysis experience.
• Experience working independently with senior stakeholders.
• Strong skills in requirements documentation, process modelling, and analysis.
• Experience in Energy & Utilities, including water and wastewater, or another asset-intensive regulated industry.

Preferred

• Experience with Agile delivery (Scrum/Kanban).
• Familiarity with core utilities systems (billing, CRM, asset or work management).
• Professional BA certification (CBAP, Agile BA) desirable.
• Experience with UK water companies or water-sector programmes covering clean water, wastewater, customer operations, asset management, capital delivery or regulatory reporting.
• Understanding of Ofwat regulation, PR24/AMP8, Outcome Delivery Incentives, regulatory assurance and environmental performance commitments.
• Familiarity with water-sector platforms and data domains such as billing/CRM, EAM, GIS, field-service management, telemetry/SCADA, smart metering and regulatory reporting.
• Knowledge of leakage reduction, pollution prevention, sewer flooding, water quality, demand management, asset health and resilience is desirable.

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