Front of House Assistant – Stotfold

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed – complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years service)
• Discounted Spa Treatments – 30%
• Discounted Spa Goods – 20% ELEMIS Products
• Discounted Meals and Beverages – 50% cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour
• Dealing with emails, phone calls and face to face queries
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process
• Handle guest inquiries providing information about spa services, treatments and products
• Process payments and manage the reception area efficiently
• Assist with the promotion of spa services, special offers and retail products
• Ensure the reception area is clean, tidy and inviting at all times
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery
• Ensure all visitors to the site are logged correctly including contractors and guest passes
• Undertake all relevant training required for the role

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude
• A genuine passion for health, wellness and customer service
• Excellent organisational skills and multitasking abilities
• The ability to establish rapport, build trust and demonstrate credibility
• Ability to work flexible hours, including weekends and holidays
• Hours can be 5.30am starts to 10.30pm finishes
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry
• It would also be beneficial if you were proficient in using booking systems and basic computer skills

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