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Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.
This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.
We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.
As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.
Job overview
This role is at the heart of making a real difference to patient care. The Care Group Support Manager is responsible for leading operational performance, supporting service improvement, managing budgets and resources, and working alongside clinicians, senior nurses, and managers to deliver high-quality, efficient healthcare services. It is a varied and influential role that combines leadership, problem-solving, data-driven decision‑making, and people management to help ensure patients receive the best possible care.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
Main duties of the job
The Care Group Support Manager, plays a key role in ensuring clinical services operate effectively. Responsibilities will include:
- Leading operational performance across the Care Group, ensuring services meet quality, activity, performance, and financial targets.
- Managing day-to-day service operations, resolving issues quickly and supporting clinicians and senior leaders to maintain smooth service delivery.
- Monitoring and analysing performance data, identifying risks, trends, and opportunities for improvement, and implementing solutions to achieve targets.
- Working collaboratively with Consultants, Matrons, Clinical Directors, Finance, HR, and Performance teams to develop services and improve patient outcomes.
- Supporting financial management, including budget monitoring, cost improvement programmes, business case development, and ensuring value for money.
- Leading and supporting projects and service improvement initiatives, helping to introduce new ways of working and enhance patient experience.
- Ensuring effective governance and compliance, including contributing to audits, investigations, policy development, and performance management processes.
- Managing and developing staff, overseeing recruitment, attendance management, appraisals, training, and supporting high-performing administrative teams.
- Representing the Care Group at internal and external meetings, building strong relationships with stakeholders and contributing to strategic decision‑making
Working for our organisation
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state‑of‑the‑art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Detailed job description and main responsibilities
For the full outline of the role please see and review the attached Job Description and Person Specification
Qualifications
- Formal education to first degree level or equivalent in Business Management.
- Significant experience working in an NHS operational management role
Experience / Skills
- Significant experience working in an NHS setting in an operational management role
- Evidence of project management experience in the last two years.
- Experience in the processes to support the management/monitoring of waiting lists (PTL’s) to support RTT delivery.
- Experience of working collaboratively with a multidisciplinary team including senior Consultants.
- Experience in the development of policies and procedures/business cases.
- Line management experience in the last two years.
- Experience of managing/monitoring budgets in the last two years.
Communication Skills
- Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
- Able to work under own initiative, independently or as an effective team member
- Management of clinical incidents and complaints.
- Capacity to work with clinicians at all levels, maintaining positive working relationships
- Able to co-ordinate and delegate accordingly within the directorate to effectively utilise resources.
Flexibility
- Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments.
- Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
Analytical & Judgement
- Ability to review and present data to demonstrate performance and where improvements need to be made.
- Strong analytical skills and ability to consider bigger picture. Able to manage several demanding agendas simultaneously and able to work autonomously.
Working Environment & Conditions
- Ability to work under pressure and maintain high quality work.
- Participate in Divisional Bed Management Rota.
Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.
Sponsorship and Visas
We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.
This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently.Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre‑employment checks process. Where a candidates’ right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.
Recruitment and Selection Approach
In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.
What to expect:
Application screening: Your application will be reviewed against the person specification
Interview: Typically, a panel interview with competency-based and values-based questions
Assessment: Role-dependent assessments may include practical tasks or presentations
Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.
We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Emma Thomas / Jo Jeynes / Hannah Beattie Job title Care Group Manager Email address emma.thomas98@nhs.net Telephone number 01922721172 Additional information
ext 6769
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