Underwriting Support Assistant – Professional & Management Risks
Leeds City Centre (Hybrid – 3 days office / 2 days home)12-Month Fixed-Term Contract
No insurance experience? No problem.
Are you organised, confident on the phone and looking for a genuine route into a professional career? This is a great entry point into specialist commercial insurance with a leading global insurer, where you’ll gain hands-on underwriting exposure and fully funded professional qualifications.
The Opportunity
My client is a well-established international specialist insurer with a modern office in Leeds city centre, close to the train station. They’re looking for an Underwriting Support Assistant to join their Professional & Management Risks (PMR) Renewals team on a 12-month fixed-term contract.
You’ll join a friendly, collaborative team of 10, including Senior Underwriters, Underwriters and Assistant Underwriters. Together they manage a substantial multi-million-pound renewal portfolio covering Professional Indemnity, Directors & Officers (D&O) and Cyber insurance.
You’ll be the front-line support for the underwriting team. You’ll keep in regular contact with brokers, chase renewals, manage workflows and help the team deliver outstanding service in a fast-paced environment.
While the role is fixed-term, there is a genuine possibility of longer-term opportunities. The business has planned growth and a strong track record of moving high-performing contract staff into permanent roles.
What You’ll Be Doing
- Handling inbound broker calls and making proactive outbound calls
- Following up issued quotes and terms, and chasing outstanding renewal information by phone and email
- Progressing renewals, mid-term adjustments, referrals and enquiries within agreed service standards
- Setting up and maintaining files, preparing documentation and assisting with policy processing
- Managing renewal pipelines, updating statuses and keeping on top of diary items and deadlines
- Accurately entering data across underwriting systems
- Reviewing incoming work and directing cases to the right underwriter when their input or authority is needed
- Building strong relationships with brokers, underwriters and colleagues across the wider business
- Contributing to team projects, testing and process improvements
What You’ll Bring
- Excellent verbal and written communication skills, and confidence on the telephone
- A customer-focused mindset
- Strong organisational skills and the ability to juggle competing priorities
- Great attention to detail and accuracy
- A proactive approach: you follow things up without being prompted and take ownership of your work
- The ability to learn quickly and adapt to new systems
- Good IT skills, including Microsoft 365
- Ambition and a genuine interest in building a long-term career in insurance
Backgrounds That Work Well
- Contact centres or customer service
- Sales support or administration
- Estate agency or property services
- Banking operations or financial services administration
- Retail or hospitality management
- Insurance administration or broker support
What’s On Offer
- Hybrid working: 3 days in the office, 2 from home
- Exposure to the full renewal lifecycle across PI, D&O and Cyber
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