Debt Recovery Officer

Debt Recovery Officer

Location: NW London

Contract: Temporary (3 months)

Salary: £26.44 umbrella / £23.33 PAYE Inclusive / £20.82 PAYE Exclusive

Start Date: ASAP

Job Description

Service Care Solutions are recruiting on behalf of a local authority in London for a Debt Recovery Officer to join the team on a temporary basis. The postholder will recover and enforce collection for a variety of debts, including Housing Benefit Overpayments, in an efficient and objective manner.

Key Responsibilities

• Manage a portfolio of debts including Council Tax, Parking and Road Traffic, Housing Benefit Overpayments, Adult Social Care and Sundry Debt, using appropriate recovery and enforcement methods.
• Take ownership of cases from initial contact through to payment, including negotiating repayment arrangements, monitoring defaults and progressing appropriate legal enforcement action.
• Provide professional advice and assistance to customers, responding to telephone, written and electronic enquiries, complaints and complex casework while maintaining a customer-focused approach.
• Liaise with legal services, enforcement agents, debt collection agencies and other stakeholders, maintaining accurate records and producing reports to support effective debt recovery and service performance.

Candidate Criteria

• Proven experience within debt recovery, revenues, enforcement or a similar environment , with a good understanding of relevant recovery processes and procedures.
• Excellent communication, negotiation and influencing skills, with the ability to deal professionally and sensitively with distressed, challenging or vulnerable customers.
• Strong numerical, analytical and problem-solving abilities, with experience of managing competing priorities, making sound decisions and working effectively under pressure.
• Good IT skills, including experience using Microsoft Office and a range of IT systems , alongside the ability to interpret legislation, policies and procedures and explain them clearly to customers.

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