Job description
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
Working pattern
37 hours per week. Working hours start from 9am with the expectation of some evening working to cover late night appointments.
Benefits
- Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part‑time and job share posts will be calculated on a pro‑rata basis
- National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
- The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Salary
Starting salary will be £24,645, pro‑rata for part‑time roles. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band. Probation Service also increases their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Location
Simulated postings may be based in a wide variety of settings including Probation Delivery Units (PDU), Courts, Prisons, Approved Premises etc. depending on business requirements. The MoJ offers Hybrid Working arrangements where business need allows. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Contract type and hours
Full‑time: 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
Challenges and responsibilities
- All processes run efficiently, systems are maintained properly.
- Probation information is collated and prepared for case files.
- Handle enquiries from colleagues, agencies and people on probation in a busy environment using strong communication skills.
- Support probation staff to work with people on probation.
Applicant eligibility
You must have the right to work in the UK and Civil Service. In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025 changes to the eligibility criteria for Skilled Worker visas may impact sponsorship eligibility. Existing civil servants will have salary calculated in accordance with departmental pay on transfer / pay on promotion rules.
Equal‑opportunity statement
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Disability confident
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities by making adjustments throughout all elements of the recruitment process and in the workplace.
Veteran and redeployment information
The ‘Making the Civil Service a Great Place to Work for Veterans’ initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces. Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are ‘at risk of redundancy’.
Nationality criteria
This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS), nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the EUSS. Further information on nationality requirements is available on https://www.gov.uk/government/publications/nationality-rules.
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