Help Desk Team Lead: Empower People & Service Excellence

Mencap is seeking a proactive Technology Operations leader to head the Help Desk Squad in Peterborough, guiding Service Coordinators, Analysts and an Incident Manager. You will mentor, set team norms, and align on service delivery with engineering and delivery teams.

You will champion staff wellbeing, training and growth while ensuring robust processes and reliable services for colleagues across the organisation.

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