Service Advisor

SERVICE ADVISOR

OTE £40,000++

Hours of work: Mon-Fri 07:00-16:00, 08.00-18.00 and 09:00-18:00 Saturdays 08:00-13:00 on rota

Salary: £32,598 – £33,575+ commitment bonus for all employees – which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees.

Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers.

Salary: £33,575 + generous bonuses

Cardiff

Benefits

• Access to a commitment & profit share bonus & generous service plan bonuses
• 22 days annual leave plus the bank holidays.
• Access to a company pension scheme
• Full in-house and off-site manufacturer-approved training
• Fantastic career prospects with an industry-leading brand
• Life insurance and sometimes health/medical insurance schemes
• Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
• Discount schemes
• Full in-house and off-site manufacturer-approved training
• Fantastic career prospects with an industry-leading brand

Key Responsibilities

• Taking telephone bookings from customers and accurately loading them into the workshop
• Effective use of workshop loading to ensure capacity is maximized at all times
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
• Informing customers of their ongoing vehicle status
• Entering additions/changes to customer database
• Handing over finished vehicles to customersGiving customers detailed explanations on extent of repairs
• Monitoring whether repairs are being carried out to the required delivery time
• Actively sell after-sales services to include Service Contracts
• Discussing and arranging payment with customers
• Booking in of vehicles to ensure continuity of workshop loading
• Provide advice on warranties and service requirements
• In the case of legally required inspections, explaining the necessary vehicle test requirements
• Arrange schedules for MOT/Vehicle inspections

Key Performance Measures

• Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customer in a timely fashion
• Providing accurate advice on service requirements

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