Company: KONE
Location: Long Lee
Job Description:
KONE is seeking a Customer Service Team Leader for the Night shift (Out of Hours) in the United Kingdom. The role runs Monday to Friday 17:00 to 02:30, with flexibility on start/finish times.
You will oversee the night team, ensure efficient dispatch, and coordinate with engineers to meet client service needs. You will lead, develop and coach the team, manage KPI/SLA targets, and maintain quality standards while handling calls and emails across geographic areas.
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Posted: October 3rd, 2026