Customer Service Coordinator

Customer Service Coordinator

2026-09-28T00:00:00

Location: Abbey Hulton, Staffordshire, GB, ST2 8

Application Deadline: 2026-10-27T08:41:05.2

Job Description

Our client is seeking a bubbly and conscientious individual who is highly detail conscious to support the team with administration and customer service tasks within a busy transport office ensuring customer and depot queries are dealt with promptly and professionally, transport information is accurately recorded and updated, and deliveries are coordinated efficiently.

Role Responsibilities

• Supporting the busy Transport Office with day-to-day administrative duties




• Answering telephone calls and responding to emails from customers, dealing with queries in a professional and helpful manner




• Responding to queries from fellow network depots, both by telephone and via the messaging system, relating to deliveries being completed on their behalf




• Adding consignment and delivery information accurately to the relevant systems




• Updating and maintaining transport records and databases, ensuring information is accurate and kept up to date




• Monitoring delivery information and following up any queries, delays or issues as required




• Liaising with drivers, customers and other depots to obtain and provide relevant delivery information




• Assisting with the coordination and administration of deliveries, ensuring information is communicated clearly and efficiently




• Investigating customer queries and working with the relevant departments or depots to resolve issues promptly




• Recording and updating information relating to failed, delayed or incomplete deliveries




• Providing general administrative support to the Transport Office and assisting colleagues with other duties as required




• Handling enquiries promptly and efficiently, ensuring customers receive appropriate updates




• Ensuring all relevant information is accurately recorded and communicated to the appropriate person or department

Candidate Requirements

• A detailed conscious approach, teamed with strong customer service experience




• Strong organisational skills




• A clear and effective communicator at all levels




• Strong administrative experience




• Strong team player




• Transport experience is desirable

Additional Information

Hours: Monday – Friday, 37.5 hours per week

Salary: £13.00 per hour

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