Graduate Customer Service Assistant

Graduate Customer Service Assistant Permanent Wrexham Posted 1 hour ago £25000 – £28000 per annum

Duties:

• Handling inbound (sales) calls, taking orders and responding to queries from customers
• Chasing and checking progress of orders, working closely with Purchasing/Sales Manager supporting sales operations to help process orders, invoices, etc
• Following leads given by the external sales team
• Building long lasting client relationships
• Exceptional communication skills and closing a sale over the phone
• Any other job when and as required by Purchasing and Sales Manager
• To log customer complaints and process as necessary

Specification

• Graduate looking to embark into a new career path
• Able to build and maintain good relationships with peer group, colleagues, customers, suppliers
• Excellent communication skills, with good time management and organisational skills
• Reliable and hardworking, proficient in MS Office
• Confident using the telephone to resolve progression of opportunities and customer issues
• Experience of an ERP system such like HubSpot would be an advantage

This is a permanent role office based Monday-Friday.

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