KPI-Driven Scheduler & Resource Planner

Arcus FM Limited in Redditch is seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team. You’ll manage and schedule engineers across multiple clients, ensuring timely responses and adherence to SLAs and KPIs.

You will liaise between engineers and client premises, consider location and priority, and coordinate with helpdesk and operations managers. This role is 40 hours per week, requiring flexibility across 7am–7pm and 7 days.

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