At BSI, we help organizations build trust, improve performance, and achieve sustainable growth. The Client Success Executive plays a critical, client-facing role in driving retention, client satisfaction, and commercial growth across existing accounts within BSI Group. This is an exciting opportunity for someone who enjoys building strong client relationships, driving customer retention, and identifying opportunities to expand services within existing accounts.
About the Role
As a Client Success Executive, you will serve as a trusted partner to our clients, helping them navigate certification changes, maximize the value of their relationship with BSI, and achieve their business goals. You will focus on strengthening client relationships, driving retention, and identifying opportunities to expand services within existing accounts.
What You’ll Be Doing
- Build and maintain strong, trusted relationships with existing clients.
- Proactively engage with clients to understand their needs and deliver exceptional service.
- Lead retention conversations with at-risk clients and present tailored solutions to support long-term partnerships.
- Manage certification changes, including scope extensions and amendments.
- Identify and convert upselling and cross-selling opportunities across BSI’s portfolio of products and services.
- Guide clients through change processes, ensuring a seamless and positive experience.
- Manage and maintain a pipeline of opportunities within Salesforce.
- Accurately record client interactions, opportunities, and outcomes.
- Collaborate with internal stakeholders to ensure timely delivery of client requirements.
- Provide client insights and market intelligence to support continuous improvement initiatives.
- Achievement of personal revenue target (upsell, cross-sell, certification changes)
- Client retention rate (%) and reduction in churn
- Pipeline value & conversion rate (%)
- Upsell / cross-sell revenue within existing accounts
- CRM (Salesforce) accuracy & opportunity management
- SLA adherence & time to resolution for client requests
- Experience in a client-facing role within a B2B environment, such as Client Success, Account Management, Customer Service, or Sales.
- Strong relationship-building, communication, and negotiation skills.
- A customer-centric mindset with a passion for delivering outstanding client experiences.
- Commercial awareness and the ability to identify growth opportunities within existing accounts.
- Experience working with CRM systems, preferably Salesforce.
- Excellent organizational and problem-solving skills.
- Fluent English communication skills are essential.
- Fluency in one additional language – Turkish, Spanish, or Italian – is required.
- BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
- Milton Keynes (UK) – The base salary for this position starts from 31,450 GBP gross annually.
- Warsaw (Poland) – The base salary for this position starts from 102,000 PLN gross annually.
Desirable Experience
- Prior experience working with SAP.
- Proficiency in Microsoft Office applications.
- Additional European language skills would be advantageous.
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