Guest Service Manager

The ideal hotel choice to base yourself for a Highland adventure.

We are seeking a motivated and experienced Guest Service Manager to lead our guest relations team and ensure outstanding service delivery across all guest touchpoints. You will play a key role in enhancing guest satisfaction, managing team performance, and maintaining the hotel’s reputation for excellence.

Key Responsibilities

• Lead and manage the guest service team to deliver exceptional hospitality
• Develop and implement service standards and guest engagement strategies
• Handle complex guest issues, complaints, and feedback with professionalism and urgency
• Monitor guest satisfaction metrics and drive continuous improvement initiatives
• Coordinate with other departments to ensure seamless guest experiences
• Train, coach, and motivate guest service staff to achieve high performance
• Manage guest service budgets, resources, and operational workflows
• Oversee reservation management and front desk operations as needed
• Ensure compliance with brand standards, health & safety, and regulatory requirements

Our Values

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio

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