Facilities Assistant

Facilities Assistant

• Location: STC Coventry
• Department: Facilities Management
• Team: Front of House & Logistics
• Level: 1
• Reports to: Facilities Management Team

Role Purpose

The Facilities Assistant is responsible for providing effective front-of-house and logistical support across the building. The role covers a broad range of facilities activities,including deliveries and post,porterage,furniture moves,stationery and consumables,and meeting and event room set-up.

Key Responsibilities

Logistics & Facilities Support

• Sort and manage incoming and outgoing post and deliveries, ensuring items reach the appropriate destination.
• Oversee the building loading bay.
• Assist with small office moves and furniture movements.
• Set up and reconfigure meeting and conference rooms as required.
• Ensure floor hubs are appropriately stocked with stationery and consumables.
• Undertake additional facilities and logistical tasks as required to support the needs of the role.

Customer Service & Front of House

• Welcome visitors to site in a professional and friendly manner.
• Notify hosts promptly when visitors arrive and ensure visitors are collected in a timely manner.
• Work collaboratively with the wider STC FM Team, Front of House & Logistics Team, outsourced FM provider and Security provider.
• Maintain the appearance and presentation of Front of House areas in line with building standards.
• Take a proactive approach to customer service and promote excellent service standards and behaviours.

Security & Access

• Deliver security-related services in accordance with site service level agreements.
• Help ensure the site remains secure and safe.
• Ensure that only authorised individuals are permitted to access the location.
• Prepare and administer STC Security passes and manage access requests for the London office.

Health & Safety

• Follow all relevant Health & Safety policies and procedures.
• Support the orientation of new starters, ensuring they understand and observe company statutory Fire and Safety Regulations.
• Act as a Health & Safety ambassador by promoting positive safety behaviours and practices.
• Support the FM Team during fire and emergency evacuation procedures.

Experience & Qualifications

The successful candidate will ideally have:

• Experience in a logistics environment.
• Experience working within a large, busy corporate environment.
• Customer service experience.
• A professional and smart appearance.
• Good Health,Safety & Wellbeing awareness.

Skills & Personal Attributes

We are looking for someone who demonstrates:

• Exceptional customer service skills.
• A professional, friendly and approachable manner.
• A smart and professional presentation.
• A strong team-working approach.
• Good IT literacy.
• Enthusiasm and a positive attitude.
• The ability to communicate effectively at all levels.
• Strong attention to detail.

What Success Looks Like

Success in this role means providing a consistently professional,responsive and customer-focused facilities service,ensuring day-to-day logistics,front-of-house operations,security support and Health & Safety requirements are delivered to a high standard.

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