Customer Support Administrator

Customer Support Administrator Hersham

£26,000 to £28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What’s in it for you?

• Hybrid working – 2 days from home after probation




• Flexible working options




• 25 days holiday + bank holidays

Responsibilities

• Manage a portfolio of customer accounts daily




• Process orders and coordinate delivery schedules




• Work closely with the Sales team to support business growth




• Track orders and ensure timely, accurate deliveries




• Build strong, lasting relationships with customers




• Provide product information and updates on orders/contracts




• Handle queries and complaints with confidence and care




• Support internal teams with administrative tasks when needed

Skills required

• At least 1 year of office-based customer service experience




• Strong IT skills – ideally with SAP, Power BI, or advanced Excel




• Confident using the MS Office suite




• Excellent communication and relationship-building skills




• Hybrid working atter probation




• Own transport is essential due to location

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