Shift Lead – Frontline Ops & Customer Experience

Marks & Spencer Plc is hiring to lead the fill operation on a frontline sales floor role in Hertford. You will coordinate resources across the Week 1 and Week 2 schedules to ensure the store is ready to trade, providing guidance to colleagues and ensuring customer service standards are met.

The role includes being a key holder, managing opening/closing tasks, and maintaining a clean, safe store while driving productivity and a positive team atmosphere.

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