Salary: Up to £30,000 + on call allowance (£4000)
Contract: Full time, Permanent
Hours: Monday to Friday , 8am – 4pm
My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1
st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).
As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.
Job Description:
- Provide 1st line support to all end users globally
- Incident Management and Resolution
- Escalation to Tier 2 when unable to resolve issues
- To provide an excellent customer service experience whilst managing customer expectation
- To manage faults, requests and enquiries on behalf of the customer
Person Specification:
- Fluent English and German language skills
- Previous experience within a technical support role
- Affective time management skills, with a logical approach to problem solving
- Ability to work under pressure and within time constraints
- Ability to manage workload whilst reviewing changing priorities
- Ability to work alone as well as part of a team
Benefits package includes:
- Exposure of working in a desirable company with future progression
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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