Customer-Focused IT Service Desk Pro | First-Line Support

Newcastle Strategic Solutions Limited is seeking a customer-focused IT Service Desk Adviser to deliver reliable technology support across the organisation and external clients.

You will log and triage incidents, provide first-line assistance via multiple channels, and ensure users receive professional support while maintaining accurate ITSM records. A shift rota includes 8:00–20:00 weekdays and Saturday mornings.

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