Service Booking Agent

Job Description

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• Handle Service Calls: Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events.
• Customer & Vehicle Data Entry: Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance.
• Provide Estimates & Set Expectations: Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers.
• Promote Supplementary Products: Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits.
• Improve Customer Retention & Team Collaboration: Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.

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To be considered for this position, you must have the right to work in the UK.

Service Booking Agent

Customer Contact Centre

Salary up to £26,500. OTE up to £29,000

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