Customer Solutions Agent
Kilmarnock – Start date 9th November 2026
£26,000 plus a potential £500 monthly bonus
Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.
As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.
You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.
Once trained, you will work within a Voice team and become a valued member of our wider Collections team.
This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.
Key Skills Required
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £26,000pa and opportunity to earn up to £500 bonus per month*
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Additional Benefits
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
*Bonus payable after training is complete
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
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