French Speaking Account Executive

Our client are looking for a motivated Account Executive to join our Customer Services team and act as the primary point of contact for hospitals, physicians, and pharmacists worldwide.

This is a fantastic opportunity to represent a business at the forefront of healthcare, delivering exceptional service and ensuring patients receive the right medicine, at the right time.

Key Responsibilities

• Act as the first point of contact for customers, handling enquiries by phone, email, fax, and digital platforms.
• Manage customer orders and quotations end-to-end, ensuring accuracy, compliance, and timely delivery.
• Build strong, long-term relationships with global healthcare professionals, providing world-class service.
• Collaborate with colleagues across the organisation to ensure smooth account management and regulatory compliance.
• Support projects and process improvements that enhance the customer experience.
• Handle complaints and escalated issues appropriately to maintain trusted relationships.
• Keep up to date with SOPs, compliance training, and evolving industry trends.

Key attributes

• Fluency in French language, as well as English (Required)
• Proven experience in a customer service environment (healthcare or pharmaceuticals is a plus).
• Excellent communication and relationship-building skills, with a strong customer-centric focus.
• Ability to multi-task, prioritise, and self-manage while maintaining attention to detail.
• Adaptability to work across different systems and digital platforms.
• Proficiency in Microsoft Office; knowledge of Oracle or similar systems is an advantage.
• Minimum of GCSE or equivalent qualifications.

Benefits

• 27 days holiday plus 8 bank holidays
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards
• 5% discretionary bonus

This is an ideal opportunity for someone with previous reception experience who enjoys providing excellent customer service in a busy office environment.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.

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