Warranty Administrator

Job Description

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• Warranty Claims Management: Process all job cards with warranty items, input claim details, and produce warranty invoices for accurate submission to warranty providers.
• Parts Returns & Disposal: Identify parts for return and disposal from warranty claims, coordinating with the parts department for necessary actions.
• Claims Rejection Handling: Review rejected claims, resubmit errors, and investigate rejections with the Management Team to resolve issues.
• Documentation & Audit Compliance: Maintain effective filing systems for warranty documentation and participate in audits to ensure compliance with company and industry standards.
• Customer Service & Support: Handle customer complaints promptly, ensure effective communication with internal and external stakeholders, and provide backup cover for Service Reception when needed.

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In order to be considered for this role, you must have the right to work in the UK.

Warranty Administrator

Audi Edinburgh

Salary up to £28,000. OTE up to £30,000

Please note, this role will be based at Audi Edinburgh but will have multi-site responsibility and will require travel to our centralised Warranty Hub in Dunfermline 2 days per week.

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