WHAT YOU WILL DO: Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA) Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs) Identify, debug, and troubleshoot break-fix issues through to full resolution Respond to and resolve issues within agreed service-level agreements (SLAs) Work closely with Engineering and Dev Sec Ops teams to support IAM and CPAM service offerings Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency WHAT YOU BRING: Strong domain expertise in Identity and Access Management (IAM) Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, Sail Point, Oracle Identity Manager (OIM), or IBM ISIM Experience invoking REST/SOAP web services using tools like Postman Database experience, including SQL and database operations Strong hands-on scripting experience (e.g., Shell, Java Script, Python, Groovy) Working knowledge of operating systems such as Linux, Unix, and Windows Prior experience with integrations, and provisioning workflows across enterprise target system Experience working with global customers and a strong customer-first mindset Excellent written and verbal communication skills Keywords: Cloud, Java, Scripting, Linux, SQL Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions If required for this role, you will: – Complete security & privacy literacy and awareness training during onboarding and annually thereafter – Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
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