AI-Driven Client Journey Lead, Relationship Transformation

Company: Lloyds Bank plc
Apply for the AI-Driven Client Journey Lead, Relationship Transformation
Location: London
Job Description:

Lloyds Bank plc is seeking a Customer Journey Manager to orchestrate end-to-end client and colleague journeys within AI-enabled Client Relationship capabilities for Corporate & Institutional Banking. The role focuses on unifying 60+ systems into a seamless Client Relationship Spine, guiding continuous improvements and cross-functional alignment with Product, Experience Design and Engineering.

A strong appetite for AI and experimentation is essential.

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Posted: October 3rd, 2026