Detailed job description and main responsibilities
The post holder will support positive working relationships with staff across the clinical management groups (CMG), corporate directorates and other provider and commissioner organisations, including the Local Maternity & Neonatal Services (LMNS) partnership, Maternity Voice Partnership, Neonatal Voices Partnership (NVP), local authorities and social enterprises.
Demonstrate outstanding motivational skills and influencing skills in driving the work forward, encouraging collaborative working throughout.
Ensure clinicians, the CMG and relevant Trust committees are suitably appraised on the purpose and progress of work programmes.
Operational Management and Leadership
Create and maintain forward looking work-programme for Maternity & Neonatal Services Improvement.
Work under own initiative to resolve issues and manage work load requirements, be self-motivated and proactively seek and resolve difficulties.
To be the first point of contact first for internal and external parties for all matters relating to the Maternity & Neonatal Services Improvement Programme, and aim to resolve issues whenever possible and when required direct queries to other staff in a timely manner.
Summarise key messages for Board and Committee meetings and circulate to team on a weekly basis.
Author delegated papers, project plans, and coordinates the agenda and other papers for the Maternity & Neonatal Services and other Programme Boards as necessary. Papers will require the post holder to gather data from multiple sources and manipulate/interpret the data to present information in an accessible format to a multidisciplinary audience. Take action for designated project meetings.
Prepare and circulate monthly Maternity & Neonatal Improvement Programme papers to all CMG.
Attend internal and external meetings as required, take responsibility for appropriate actions and report back formally to the relevant member(s) of the team.
Support programme and project delivery activities, including project support for key work streams.
Person specification
Training and qualifications
Essential criteria
- Educated to degree level or equivalent experience.
- Evidence of continual professional development.
- Commitment to on-going learning/training
- Project Management qualification
Experience
Essential criteria
- Significant experience of working in partnership and collaboratively with internal and external stakeholders across a health and social care economy.
- Supporting business case development experience
- Able to demonstrate experience of being patient centric in approach to service development, planning and improvements
- Able to demonstrate evidence of supporting delivery of a service improvement or project skills in an environment influenced both by internal and external changes
- Line management experience
- Good understanding of NHS systems, processes and current developments and vision within the NHS at a local, regional and national level
- Project management experience and use of Microsoft Office applications
- Experience of developing effective processes and implementing change
Desirable criteria
- Budget management experience
- Commercial experience working across organisations
- Experience within strategic development within a healthcare setting
- Good understanding of national drives for improvement across maternity and neonatal service
Communication and relationship skills
Essential criteria
- Enthusiastic, reliable and conscientious
- Ability to maintain patient and business confidentiality at all times
- Meticulous in approach and highly attentive to detail
- Assertive with tact and diplomacy
- Adaptable to change
- Communicate highly complex or sensitive information clearly and concisely to staff at all levels of the organisation.
- Present highly complex, sensitive or contentious information to groups
- Support the function of effective working relationships with key stakeholders, both within and external to the Trust.
- Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change
Analytical and Judgement skills
Essential criteria
- Ability to work on own initiative, make effective decisions with respect to complex and sensitive issues and problem solve. Innovative and creative in problem solving
- Support & manage complex facts or situations requiring analysis, interpretation and comparison of a range of options.
- Review business cases and use qualitative assessment to ensure compliance with a range of targets.
Planning and organisation skills
Essential criteria
- Excellent organisational skills.
- Ability to determine / prioritise own / others workload and forward plan effectively.
- Ability to review processes, identify systems failures and make recommendations for change.
Personal qualities
Essential criteria
- A ‘can do’ (and ‘will do’) attitude
- Self-motivated and able to motivate others.
- Ability to be flexible and respond to the needs of the organisation.
- Well-developed emotional intelligence, being aware of self and impact on others.
- Credible and effective leadership qualities, including being open and responsive.
- Integrity and personal credibility. Strives for excellence, innovative and creative.
- Ability to work under pressure and meet deadlines where there are competing demands.
- Employ effective communication, negotiation and influencing skills to enable an effective change management with stakeholders at all levels who may hold differing and contentious views
- Ability and experience of handling sensitive discussions/ publications with service providers which may have a challenging level of acceptance.
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Commitment to trust values and behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Mental Agility
Essential criteria
- Frequent concentration, work pattern unpredictable. Concentration required for checking documents and for inputting into the computer. Regular interruptions to deal with business issues.
Disclosure and Barring Service Check
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.
The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month’s payment.
The current price of a check is £38 for an enhanced and £18 for a standard check.
COVID 19 Risk Assessment
Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.
The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.
If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.
Covid Vaccination Status
Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.
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