Senior Product Operations Manager

Chemify is revolutionising chemistry. We are creating a future where the synthesis of previously unimaginable molecules, drugs, and materials is instantly accessible.

Job Description

• Own the end-to-end management of Chemify’s commercial projects, from initial scoping and onboarding through to delivery and close-out
• Act as the primary point of contact for clients, managing expectations, providing regular progress updates, and handling escalations
• Translate client requirements into actionable project plans, coordinating resources and timelines across internal teams
• Monitor project milestones, identify risks early, and implement corrective actions to keep deliverables on track
• Produce accurate and timely project documentation, reports, and client-facing deliverables
• Work closely with Hardware and Software Engineering to coordinate test plans for hardware revisions and software updates as they relate to commercial delivery
• Collaborate with Business Development to ensure smooth handovers from sales to delivery and feed client insights back into product development
• Interface with Chemistry/Lab teams to understand operational constraints and champion Chemify’s technology capabilities to clients
• Partner with the Quality team to ensure project deliverables meet required standards and compliance obligations
• Identify and implement more efficient processes and systems for digitising chemistry workflows
• Supervise and mentor a team of four Product Operations staff, assigning projects and tasks to ensure balanced workloads and timely delivery
• Carry out line management duties including recruitment, appraisals, and performance management, liaising with HR as required
• Develop and deliver training to team members on Chemify’s products, processes, and client engagement standards
• Oversee accurate reporting of process, hardware, and software issues observed during project delivery, ensuring timely resolution
• Maintain and improve project tracking systems, dashboards, and reporting tools to provide visibility on portfolio status
• Contribute to the development of internal KPIs and metrics that drive operational excellence
• Ensure compliance with Chemify’s Health & Safety and Quality policies, supporting audits, investigations, and continuous improvement activity across the team

Essential Qualifications

One of the following:

• MSc in Chemistry or a closely related discipline, with significant post-qualification experience in a relevant operational, project management, or client-facing role
• PhD in Chemistry or a closely related discipline, with demonstrable (typically 5+ years) experience in a relevant operational, project management, or client-facing role

Essential Experience and Knowledge

• Substantial experience managing commercial or client-facing projects in a scientific, technology, or operational environment
• Proven ability to manage client relationships, including onboarding, expectation management, and escalation handling
• A broad understanding of chemistry and curiosity for laboratory and automated chemistry processes
• Demonstrable experience leading, mentoring, and developing a team, including line management responsibilities
• Experience training others
• Strong communication skills (fluent in English), with the ability to interface effectively across technical and non-technical stakeholders
• Strong interpersonal and organisational skills
• Experienced in using Microsoft Office and comfortable working with data and reporting tools
• Able to work as part of a diverse, cross-functional team across multiple sites
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities
• Resilient and solution-oriented, with the ability to drive delivery under pressure

Beneficial Skills

• Experience with project management tools such as Jira or Asana
• Familiarity with data analysis and reporting tools (e.g. Excel dashboards, Python)
• Experience with CRM or client management platforms
• Experience with ELN (Electronic Lab Notebook) or LIMS systems
• Experience with automated or digital chemistry platforms
• Familiarity with software tools such as VS Code or Linux environments
• Enthusiasm for pushing automation approaches in chemistry

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