The Role
Join Unite Students and play a key role in shaping how our colleagues learn, adopt and get the most from a new Property Management System (PMS).
As Digital Training Manager, you`ll own the end-to-end training strategy, helping colleagues across Commercial, Operations and Support Services build the skills, knowledge and confidence to embrace new processes and ways of working.
Working as part of the Change Team, you`ll lead training from needs analysis and solution design through to delivery, reinforcement and post-go-live support. You`ll collaborate with business stakeholders, SMEs, Technology teams and implementation partners to deliver engaging learning solutions and support successful change.
This is a fantastic opportunity to take ownership of a high-profile transformation programme and make a real impact on how our people work and adopt new technology.
What You’ll Be Doing
- Own the end-to-end training strategy for the PMS programme, aligned to key milestones, releases and deployment phases.
- Assess training needs across teams and user groups, translating system and process changes into practical, role-based learning.
- Design and deliver engaging learning solutions that reflect real-world processes and support successful adoption.
- Lead training delivery across Commercial, Operations and Support Services, ensuring colleagues are ready for go-live.
- Develop reinforcement and post-go-live support to build confidence, embed new ways of working and drive long-term adoption.
- Build strong relationships with stakeholders, SMEs, operational leaders, Technology teams and implementation partners.
- Track training progress, readiness and adoption, using feedback and data to identify risks and continuously improve the learning approach.
- Work closely with the wider Change and Business Readiness teams to ensure training supports the overall change strategy.
What We’re Looking for in You
- Proven experience leading training workstreams within large-scale business or technology transformation programmes.
- Experience designing and delivering engaging, role-based learning for enterprise systems and diverse business audiences.
- Strong understanding of learning design, adult learning principles and change management.
- Experience supporting large-scale system deployments, go-live readiness and adoption.
- Excellent stakeholder engagement, communication and influencing skills, with the ability to build strong relationships across teams.
- Ability to turn complex systems and processes into practical, user-focused learning experiences.
- Strong planning, organisation and delivery skills, with experience working in Agile, Waterfall or hybrid environments.
- A data-driven approach to measuring learning effectiveness and user adoption.
- Collaborative, adaptable and resilient, with a focus on delivering positive operational outcomes in a fast-paced transformation environment.
What You’ll Get in Return
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students.Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer thatembraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building ahome for success, for both our employees and students, requires exceptional people with passion. Join us as we build better experiences for students that live with us.
We are US.
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