*Customer Support & Solutions Specialist*
* Full time (Mon-Fri, 9am – 5pm)* In Office. Manor Royal, Crawley. * Salary: starting from £28,000* Holiday: 25 Days + Bank Holidays
*About Homebox*
We’re a fast-scaling tech & utility platform on a mission to completely reshape how home services, energy, and tech provisioning work in the property rental market. We don’t operate like a slow corporate or a script-reading call center. Every single person here directly impacts company growth, product improvements, and customer satisfaction.
We’re expanding our in-office team in Manor Royal and looking for sharp, pragmatic, and commercially minded problem solvers who want to own outcomes, not just handle tickets.
Here we are:
*What You’ll Be Doing?.. Make the customer experience great!*
_Own the Problem End-to-End:_ Handle incoming email tickets and phone calls with high ownership. No passing the buck, and no hiding behind email threads when a 2-minute phone call solves the issue.
_Root-Cause Troubleshooting:_ Dig deep into system data, billing quirks, and utility setups. You’re here to figure out why something might have gone wrong and fix it properly.
_Think Business Development & Growth:_ You’re not just resolving issues; you’re looking at the bigger picture. You’ll spot opportunities to improve client retention, smooth out operational friction, and highlight commercial potential in customer interactions.
_Improve the System:_ Spot friction points and patterns. If a process is broken, you won’t just work around it—you’ll speak up and help us build a better workflow.
_High-Volume, High-Standard Execution:_ Work with speed, accuracy, and honesty. We aim for fast, high-quality resolutions without cutting corners.
*Who do you need to be?*
_Streetwise & Commercially Sharp:_ You have real-world intelligence, common sense, and strong intuition. You know how to read people, de-escalate tough situations, and balance customer empathy with smart business decisions.
_Proven Experience:_ You have solid experience in a fast-paced environment—ideally within SaaS, utility operations, finance, or customer/ client management.
_Natural Problem Solver: _You like working things out. If you hit a roadblock, you don’t throw your hands up; you test solutions until you find the right one.
_Direct & Articulate Communicator: _Excellent verbal and written communication. You talk to people like human beings.
*Why Join Us?*
_Competitive Local Package: _£28k starting salary, with 25 days holiday + bank holidays.
_Modern Office:_ Work in a modern, well-equipped space designed for collaborative, energetic teams.
_Real Impact:_ Your voice is heard daily. Excellent work is visible instantly, and high performers grow fast here.
_Zero Bureaucracy:_ No endless corporate sign-offs or fluff. Just good, smart people getting things done together.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits: * Casual dress * Company events * Company pension * Cycle to work scheme * Employee discount * Sick pay
Application question(s): * Give a brief example of a customer issue that was starting to turn messy. What immediate action did you take to handle it, and how did you fix the root cause so it wouldn’t happen again?* Where are you based, and how do you plan to get to our office (e.g. walk, bus, car, bike)?* This role is 100% in-office role, Monday to Friday, 9am to 5pm. Are you fully comfortable with a 5-day on-site schedule?
Education: * A-Level or equivalent (required)
Experience: * Customer support: 2 years (required)
Work authorisation: * United Kingdom (required)
Work Location: In person…