CRM Service Designer – Customer & Colleague Journeys

Company: Vertus Partners
Apply for the CRM Service Designer – Customer & Colleague Journeys
Location: City of Edinburgh
Job Description:

Vertus Partners in Edinburgh is seeking two Service Designers to support CRM-related process reviews and customer/colleague journeys. The role focuses on translating business needs into actionable design across business and technology teams.

This six‑month contract is based in Edinburgh with 2 days on-site per week, paying approximately £550 per day inside IR35. You will shape enterprise‑level journey transformations, prioritising employee experience and CRM platform improvements.

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Posted: October 3rd, 2026