Timeline & Process:
- Initial Recruitment Calls – W/c 19th October
- 1st Stage Interviews via Teams 30mins – W/c 26th October
- 2nd Stage Interviews in Holborn 2 hours – 4th November & 5th November
Covering:
- Competencies
- Behavioural
- Technical (case study given on the day)
- Prepare & present 90 day business plan in role.
Banking is changing. At Metro Bank, we believe the future belongs to those who combine exceptional expertise with genuinely human service. Our stores are designed to give customers access to meaningful conversations, trusted guidance and personalised support when it matters most.
As a Commercial Banking Manager, you will be responsible for building and growing a portfolio of commercial customers, helping businesses achieve their goals whilst delivering sustainable growth for the bank. The role is focused on developing long-term relationships, making sound commercial decisions and bringing the very best of Metro Bank to every customer interaction.
You will become a trusted adviser to business owners, professional introducers and key stakeholders, combining commercial expertise, relationship management and credit capability to deliver outstanding customer outcomes. By balancing growth, customer advocacy and risk management, you will play an important role in shaping the future success of Metro Bank’s Commercial Banking business.
What will you be doing?
- Build, manage and grow a portfolio of Commercial Banking customers through trusted, long-term relationships.
- Develop a deep understanding of customers’ businesses, ambitions and challenges to provide tailored banking and lending solutions.
- Act as a trusted adviser, supporting customers through key business decisions and growth opportunities.
- Generate new business opportunities and attract new-to-bank customers through proactive business development activity.
- Grow lending, deposits and broader banking relationships to deliver sustainable portfolio performance.
- Assess lending opportunities through financial analysis, commercial judgement and effective risk management.
- Manage credit, regulatory and financial crime risks across your customer portfolio.
- Build strong relationships with professional introducers, local business communities and internal colleagues to deliver outstanding customer outcomes.
And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What will you need?
- Proven experience managing and growing commercial customer relationships.
- A strong track record of delivering business development, customer and commercial growth outcomes.
- Experience assessing complex lending opportunities and analysing financial information.
- Strong commercial awareness, credit judgement and understanding of risk management principles.
- Experience operating successfully within a regulated environment.
- Excellent communication and relationship-building skills, with the confidence to engage business owners, directors, introducers and senior stakeholders.
- Strong networking and business development capability, with the ability to manage competing priorities whilst maintaining exceptional customer service.
- An accountable, customer-focused and collaborative approach, with confidence in decision-making and a commitment to delivering positive customer and business outcomes.
Our Promise to You
- You’ll join a bank that is redefining relationship banking, creating meaningful connections with customers, colleagues and communities.
- We’ll empower you to lead with autonomy, own the success of your store and make a genuine impact on customer and colleague experiences.
- We’ll invest in your growth through ongoing learning, leadership development and opportunities to broaden your experience.
- You’ll be part of an inclusive culture that values individuality, celebrates diverse perspectives and encourages everyone to bring their authentic self to work. Our commitment to Diversity, Equity and Inclusion is fundamental to who we are and how we serve our customers.
- We’ll reward your contribution with a competitive salary, discretionary annual bonus and a comprehensive benefits package, including generous holiday allowance, pension, healthcare, life assurance and a range of colleague benefits.
At Metro Bank, we’re building the future of relationship banking. If you’re an inspiring Commercial Banking Manager with a passion for people, community and customer service, and you’re excited by the opportunity to make a lasting impact, we’d love to hear from you.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
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