Business Analyst – Dynamics Case Management

Dynamics 365 CE Business Analyst – Central Government – Active SC Clearance required – £450 – £500 a day – Outside IR35 – London/ Hybrid Working

• Minimum 5 years’ experience as a Business Analyst delivering technology and business change projects.
• Recent and demonstrable experience working on Microsoft Dynamics 365 Case Management solutions.
• Experience supporting the delivery of digital transformation programmes from discovery through to implementation and business adoption.
• Strong requirements elicitation and analysis skills, with the confidence to challenge existing processes and ways of working to drive improvement.
• Proven ability to facilitate workshops, conduct stakeholder interviews, and translate business needs into clear requirements.
• Experience creating and managing:
• User Stories
• Acceptance Criteria
• Process Maps
• Functional Requirements
• Business Requirements Documents (BRDs)
• Backlog refinement activities
• Excellent attention to detail with a strong understanding of what constitutes high-quality requirements and documentation.
• Strong listening skills with the ability to understand complex business problems and identify practical solutions.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills, capable of engaging effectively with senior leaders, operational teams, technical teams, suppliers, and third-party partners.
• Experience acting as the bridge between business users and technical delivery teams.
• Solid understanding and practical experience working within both Agile and Waterfall delivery methodologies.
• Experience supporting User Acceptance Testing (UAT), defect management, and business readiness activities.
• Experience working with cross-functional teams including developers, architects, product owners, testers, and delivery managers.
• Ability to manage multiple workstreams and priorities in a fast-paced delivery environment.
• Experience supporting change management, training, and user adoption activities.

Desirable Experience

• Experience delivering case management solutions within the UK public sector.
• Experience working within regulated, legal, enforcement, investigation, or operational case management environments.
• Knowledge of Microsoft Power Platform, including Power Automate and Power BI.
• Experience working with APIs and system integrations.
• Familiarity with Azure DevOps or similar backlog and delivery management tools.
• Experience supporting data migration and transition activities between legacy and new case management platforms.
• Understanding of information governance, records management, and compliance requirements.

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