UK Customer Service Lead — London Fintech

Moneyfarm is seeking a hands-on Head of UK Customer Service in London to lead the Moneyfarm London team and own day-to-day service delivery across phone, email and chat, with clear objectives, coaching plans, and accreditation paths for all representatives.

You will partner with the Customer Experience Manager to identify root causes, drive improvements, and ensure compliant, customer-centric outcomes under Consumer Duty. This is a hands-on leadership role in a fast-growing fintech.

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