Lettings & Property Assistant

Job Description

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Factoring Services EVH Grade 6 Full Time | Permanent Based at Mansfield Street, Glasgow

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About Us

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At Partick Housing Association, and our subsidiary Partick Works Limited, we are committed to providing high-quality services to our customers and communities.

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Partick Works Limited are looking for an enthusiastic and customer-focused Lettings & Property Assistant to join the team. This is an exciting and varied role that combines responsibility for our Mid-Market Rent portfolio with involvement in commercial property letting and property factoring services.

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About the Role

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This is a key operational role within our Factoring Services team. You will take day-to-day responsibility for the management of the Association's Mid-Market Rent portfolio, ensuring properties are let efficiently, tenancies are managed effectively and customers receive a high-quality service.

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You will also support the management of our commercial property portfolio and assist in delivering property factoring services for owners across our communities.

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The role requires strong organisational skills, sound judgement and the ability to interpret information from a range of sources to make routine operational decisions, resolve customer enquiries and ensure compliance with relevant legislation, policies and procedures.

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Key Responsibilities

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You will:

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• Manage the day-to-day operation of the Association's Mid-Market Rent portfolio.

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• Coordinate property advertising, viewings, allocations and tenancy sign-ups.

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• Prepare tenancy agreements, inventories, deposit documentation and tenancy packs.

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• Monitor tenancy compliance, tenancy renewals and property inspections.

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• Manage rent arrears cases and support debt recovery and possession proceedings where required.

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• Liaise with customers, contractors, solicitors, letting agents and external partners.

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• Arrange and monitor property compliance requirements including gas, electrical and safety certification.

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• Support the letting and administration of the Association's commercial property portfolio.

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• Assist with the delivery of property factoring services, including owner enquiries, common repairs and major works administration.

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About You

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We are looking for someone who can demonstrate:

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• Experience in residential letting, property management, housing management, factoring or a related property environment.

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• Strong customer service and communication skills.

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• Ability to manage a varied workload and work with minimal day-to-day supervision.

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• Strong administrative and organisational skills with excellent attention to detail.

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• Qualification in Residential Letting and Property Management (or willingness to work towards one).

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• Experience of Mid-Market Rent or Private Residential Letting.

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• Experience of Commercial Letting or Property Factoring.

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• Knowledge of Scottish housing, letting or factoring legislation.

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• Understanding of title deeds, common repairs and property compliance requirements.

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What We Offer

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In return, we offer:

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• Competitive EVH terms and conditions.

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• 40 days annual leave entitlement.

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• Defined contribution pension scheme.

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• Flexible and family-friendly working arrangements.

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• Learning and development opportunities.

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Join Us

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If you are looking for a varied and rewarding role where you can make a real difference to customers while developing your property management career, we would love to hear from you.

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For the candidate application pack and details of how to apply, please visit the Work with Us section of our website.

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Partick Housing Association is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

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Interview date: Thursday 29th October 2026

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