Repairs Officer

BDS are looking for repairs officers to join our client who are a leading social housing provider in London.

The role will be based at the Kings Cross head office 5 days per week

Full time hours: Mon-Fri 9am – 5pm

Contract: Temp ongoing with likely extension

Rate of Pay: £19.54 PAYE £25.84 Umbrella

Duties

• Oversee and progress all repairs within the system to ensure that repairs are not stuck and that proactive steps are taken to complete repairs as quickly as possible and to a high standard.
• Provide updates, estimated attendance and completion times, and address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems.
• Ensure that completed works are accurately reviewed and assessed against the initial specification of works before being progressed for payment.
• Assist in the processing of invoices for payment
• Follow up with residents to ensure satisfaction with completed repairs and positive outcomes.
• Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver.
• Provide a review and rating for all completed jobs and escalate concerns with contractor performance to managers and contract teams.
• Provide relevant telephone support as needed, liaising with colleagues, contractors and third party providers as appropriate.
• Support the regional teams to manage a reliable, trusted and responsible repairs service.

The Ideal Candidate

• Highly organised and experience of managing conflicting priorities in a busy office environment
• Experience in working in a repairs customer service environment
• Experience of providing performance monitoring and commentary against business targets
• Excellent communication and interpersonal skills
• Effective IT skills including basic/intermediate MS Office skill.

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