Retail Customer Service Manager — Betting Shop Team Lead

Entain is seeking a Retail Customer Service Manager to lead daily customer service standards in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will join the Shop team, build relationships with customers and drive repeat business while upholding brand standards.

You will manage cash handling, demonstrate products, and work to meet defined targets. The role involves early starts and weekend shifts as part of a 30-hour weekly rota, with a strong focus on customer care and

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