Director of Complaints & Customer Outcomes

Allianz Personal is seeking a Head of Complaints to provide strategic leadership across the Customer Function. You will ensure fair, timely complaint handling in line with regulatory expectations and drive improvements through complaint insights. The role is hybrid, with attendance in London, Leeds or Bournemouth offices about 40% of the time.

You will lead a high-performing team, shape governance, and collaborate with senior leaders to align resources and deliver superior customer outcomes.

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