Company: Driver and Vehicle Licensing Agency (DVLA)
Location: Swansea / Abertawe
Job Description:
DVLA Digital is seeking a Senior Engineer focused on Telecoms in Swansea. You will be involved in delivering a new telephony system, act as SME across multiple systems and mentor junior staff, overseeing and arranging work plans with minimal supervision.
You will manage high-volume call centre tech, stay current with CCaaS and telephony tools and drive continuous improvement across the department. Collaboration with stakeholders is essential.
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Posted: October 4th, 2026