Operations Manager

Overview

In this role, you will lead a team of Claims Technicians within the Subsidence division to keep claims moving and deliver excellent client service. You’ll balance office and remote work while developing a motivated, high-performing team and ensuring processes run smoothly. You’ll identify training needs, manage performance and attendance, and coach the team to excellence. This position offers growth through Sedgwick University and a pivotal role in shaping industry standards and client outcomes.

Pay / Benefits

• SIPP pension
• 25 days holiday + bank holidays
• flexible working from office or home
• private healthcare
• life assurance
• employee assistance programme

Responsibilities

• Lead and develop a team of Claims Technicians
• Progress claims and support claim owners to maintain workflow
• Ensure high-quality service for clients and customers
• Oversee team performance and handle day-to-day enquiries
• Identify training needs and organise development
• Manage absence and conduct appraisals
• Lead by example and model excellence in customer service

Key requirements

• Operational management experience in a busy customer-focused environment
• Organised with strong people-management skills
• Desirable: subsidence claims knowledge
• Performance-focused with ability to manage workloads and service levels
• Decisive and resilient under surge
• Excellent communication, negotiation and empathy
• Adaptable and forward-thinking in a fast-changing environment
• IT literate with Microsoft Word, Excel and PowerPoint

• leadership
• communication
• empathy
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

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