Account Manager

Overview

In this role, you will become an expert on assigned brands and drive dealer-partner success on the Carwow platform. You will maintain proactive communication with clients, perform performance analysis, and suggest improvements to increase ROI. You’ll lead onboarding for new dealerships, own your portfolio’s performance, and collaborate with the Partner Success team to execute dealer strategies. The position offers a hybrid setup and a clear path to upsell additional products and services, contributing to growth across the Get Your Car team.

Pay / Benefits

• Hybrid working
• Competitive salary
• Matched pension contributions
• Share options
• Vitality Private Healthcare
• Life Assurance

Responsibilities

• Develop deep brand understanding and identify opportunities and challenges on Carwow
• Maintain proactive client communication via phone and video calls to build durable relationships
• Provide performance analysis and recommend process improvements to improve dealer ROI
• Lead onboarding and training of new dealerships to ensure high retention
• Own portfolio performance with targets and upsell of additional products/services
• Collaborate with the field-based Partner Success team to implement client strategies

Key requirements

• Excellent communication and relationship-building skills
• Proactive outreach via calls and in-person meetings
• Consultative, problem-solving mindset with tailored client solutions
• Experience identifying growth opportunities and upselling
• Self-motivated, results-driven with ownership of performance
• Ability to prioritise high-impact tasks across multiple stakeholders
• Team player with cross-functional collaboration
• Adaptable in a fast-paced environment
• Proficiency with Excel/Google Sheets for data handling
• Familiarity with digital marketing is advantageous

• communication
• relationship-building
• proactive outreach
• Excel
• Google Sheets
• basic data analysis

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