Operations Manager – Revenues & Centralised Collection Services

Overview

In this role you lead the Revenues and Centralised Collection Services to ensure efficient council tax collection and other council revenues. You will drive performance, compliance, and continuous improvement while shaping service delivery to enhance customer experience. You collaborate with internal and external stakeholders and contribute to strategic objectives through data-informed decisions. You will also support digital transformation efforts to modernise operations. This is an opportunity to influence how revenue services support the council’s mission in a dynamic public-sector environment.

Responsibilities

• Lead and manage the Revenues and Centralised Collection Services to maintain high performance and service standards
• Oversee administration and collection of council tax and other council revenues
• Monitor and improve operational processes for efficiency and effectiveness
• Ensure compliance with statutory requirements and internal policies
• Develop and maintain strong relationships with internal and external stakeholders
• Analyse data and performance metrics to inform decisions and service improvements
• Support the implementation of digital solutions and transformation initiatives

Key requirements

• Proven experience in revenues management or a similar operational leadership role
• Strong understanding of local government finance, particularly council tax and business rates
• Excellent leadership, communication, and interpersonal skills
• Ability to manage competing priorities and deliver results under pressure
• Proficient in using IT systems and data analysis tools
• Commitment to continuous improvement and customer-focused service delivery

• Leadership
• Communication
• Interpersonal skills
• Ability to manage competing priorities
• IT systems
• Data analysis tools

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