Workshop Operations Lead: Team Coach & Service Excellence

Company: JLR
Apply for the Workshop Operations Lead: Team Coach & Service Excellence
Location: Stafford
Job Description:

Swansway is seeking a Workshop Controller to oversee a busy technician team and collaborate with the Aftersales Manager to deliver high productivity and first-time repair quality. You will allocate daily workloads, support front-of-house, and continuously review processes for safety, quality and efficiency.

daily duties include coaching technicians, scheduling work to meet customer needs, and assisting with complex jobs while driving performance and customer satisfaction.

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Posted: October 4th, 2026