Customer Service Team Leader: Growth & Process Champion

Cogent in the United Kingdom seeks a customer service leader to manage day-to-day operations and drive a high-quality, customer-focused service. You will oversee order processing, contract management and issue resolution while collaborating across the business to improve accuracy and efficiency.

You will lead the Domestic Customer Service Team, coach staff, manage complaints, maintain records and generate insightful reports for stakeholders. A driver is required due to office location.

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